10 Questions to Ask Before Hiring an Office Cleaning Company
Choosing a commercial cleaning company is a business relationship you'll likely live with for a year or more. A few good questions during the evaluation process can save you months of frustration.
1. How long have you been in business?
Longevity and relevant experience matter. We have served the south metro for 22 years — see our history.
2. Are your employees background-checked?
Cleaning crews work in your building, often outside business hours. Background checks for all staff should be non-negotiable.
3. Are you bonded and insured?
Ask for a current certificate of insurance. If something breaks or an employee is injured on your premises, you need to know you're protected. See our insured and bonded page for how we handle this.
4. What cleaning products and equipment do you use?
Product choices tell you a lot about a company's standards. Ask specifically about their disinfectants, floor machines, and vacuum filters.
5. Who will actually clean my building?
Some companies send sales staff to quote, then hand off to subcontractors. Know who's actually doing the work.
6. What happens if I'm not satisfied with a clean?
Ask about their complaint resolution process. How quickly will they respond? What's their re-clean policy?
7. Do you provide a written scope of work?
Any provider unwilling to put the details in writing is a red flag. You need a documented task list to hold them accountable — see our guide on writing a cleaning scope.
8. What are your contract terms and cancellation policy?
Understand the commitment length, auto-renewal terms, and what it costs to leave early.
9. Do you have experience with my type of facility?
Medical, retail, and multi-tenant buildings all have unique requirements.
10. How do you train and supervise your staff?
Training protocols and quality checks tell you whether their standards will hold up over time. See our process, or ask us these questions directly at the quote form.